Everything about ordering from Planten Magie
Here you'll find the most frequently asked questions about ordering from Planten Magie . Is your question not listed? Send us a message – we're happy to help!
How can I place an order?
Go to the product page, choose a pot or accessory, add it to your cart, fill in your details, choose your payment method, and checkout. You'll receive a confirmation email immediately and a Track & Trace code upon shipment.
- Open the product page of your plant
- Select type of pot or accessory
- Add to cart
- Enter data, pay and complete
I didn't receive a confirmation email, what now?
Something seems to have gone wrong during the process. Don't worry, we're keeping an eye on it! If you think your order hasn't gone through, please feel free to contact us by email; we're happy to help.
- Open the product page of your plant
- Select type of pot or accessory
- Add to cart
- Enter data, pay and complete
Can I send an order to someone else?
Absolutely! You can choose the address you want your order delivered to during checkout—for example, your partner's, grandmother's, neighbor's, or teacher's. First, enter your own details as the billing address and then enter the recipient's delivery address. Just make sure you use your own email address so only you receive the order confirmation. That way, the surprise really is a surprise!
- Open the product page of your plant
- Select type of pot or accessory
- Add to cart
- Enter data, pay and complete
Are the prices inclusive of VAT?
At Planten Magie, we like to keep things clear: all prices include VAT. Our plants are subject to 9% VAT, and their non-living friends – such as decorative pots – are subject to 21% VAT.
- Open the product page of your plant
- Select type of pot or accessory
- Add to cart
- Enter data, pay and complete
Will the invoice be sent with the package?
We don't include an invoice with the package. You'll receive one from us by email. This way, we use less paper and it's still nice if the plant is intended as a gift – after all, no one wants to find an invoice among the leaves!
- Open the product page of your plant
- Select type of pot or accessory
- Add to cart
- Enter data, pay and complete
Fast delivery
Always with Track & Trace.
Secure payment
With iDEAL, Creditcard and more.
Send gift
Have it delivered directly to the recipient.
Carefully packaged
Boxes specially designed for (house)plants.
Plant Magic – your online plant shop. Easily order houseplants, carefully packaged and delivered with Track & Trace.